Last updated: July 27, 2026. A specific contractual SLA applies only if included in the active plan or written order.
1. Availability
SiteGuard targets commercially reasonable availability for its dashboard and monitoring platform.
2. Exclusions
- Scheduled or emergency maintenance.
- Customer systems or configuration.
- Third-party infrastructure outside reasonable control.
- Abuse, suspension or force majeure.
3. Support
Support response targets vary by plan and severity.
4. Credits
Where service credits are contractually included, claims must be submitted within 30 days of the affected period.
5. Contact
SLA enquiries: hello@siteguard.store.