1. Information We Collect
We may collect account information, contact details, authentication records, subscription and billing references, checkout information received from payment providers, monitor URLs and configuration, availability results, response times, incidents, alerts, support messages, device information and security logs.
2. Payment Information
Payments may be processed by an authorised payment provider. We do not store full card numbers. Payment providers may process identity, payment, tax, fraud-prevention and transaction data under their own privacy terms.
3. How We Use Information
- Provide and secure SiteGuard.
- Operate monitoring checks and alerts.
- Manage trials, subscriptions, invoices, cancellations and refunds.
- Prevent abuse and investigate incidents.
- Respond to support and legal requests.
4. Checkout and Abandoned Transactions
Where supported by the checkout provider, limited checkout information may be received even when a transaction is not completed. Marketing messages are sent only where permitted and subject to applicable consent requirements.
5. Service Providers
We may use hosting, database, email, analytics, security and payment providers. Providers receive only information reasonably necessary to perform their services.
6. Retention
Retention depends on the plan, operational need, security, contractual obligations and law. Billing and dispute records may be retained longer where legally or operationally required.
7. Rights and Choices
Depending on location, users may request access, correction, deletion, restriction, portability or objection.
8. Security
We use technical and organisational measures designed to protect information, but no online service can guarantee absolute security.
9. Cookies
Essential cookies may be used for authentication, security, preferences and service operation. See the Cookie Policy.
10. Contact
Privacy enquiries: hello@siteguard.store.