1. Trial Cancellation
Where a trial is offered, you may cancel before the first paid renewal. Trial details, duration, recurring price and next payment date should be shown during signup and in account billing.
2. Paid Subscription Cancellation
You may cancel before the next renewal. Cancellation normally prevents future charges while access continues until the end of the current paid period.
3. 30-Day Money-Back Guarantee
If you are not satisfied with your initial paid SiteGuard subscription, you may request a full refund within 30 calendar days of the first paid charge. This guarantee applies to the first paid subscription purchase for an account and is subject to mandatory law and the applicable payment-provider process.
4. Refund Exceptions
We may review duplicate charges, incorrect charges, verified inability to access the paid service, billing errors, or cases where refund rights are required by law.
5. Payment Processing
Paid checkout is not currently enabled. If it becomes available, approved refunds will be returned through the active authorised payment provider to the original payment method; processing times may vary by bank.
7. Refund Request Window
To use the 30-day money-back guarantee, contact us within 30 calendar days of the first paid charge with the account email, transaction reference, charge date and reason.
8. Chargebacks
Please contact us before initiating a dispute. Fraudulent or abusive disputes may result in suspension.
9. Contact
Email hello@siteguard.store with subject “Refund Request”.